Refund policy
If you are unhappy with our product for any reason, please contact us within 3 days of delivery. For us to investigate any issues we will need your name, order number and images of what has been received within this timeframe. Please KEEP all products, stored correctly, until our team has responded. If adequate photos or receipts are not received we cannot provide a refund or replacement. All issues are investigated on a case by case basis.
Please contact us at steynsbiltongandjerky@gmail.com
Our office hours are 9am-4pm Monday- Friday.
Our products are perishable. We recommend eating them as soon as possible after delivery to ensure you’re enjoying them at their best.
Here are a couple of handy links for ideas on storing biltong